By now you understand that the environment you create for your team is the most important factor in achieving the results you want. Unfortunately, a significant piece of that environment is out of a team leader’s control. We touched on this earlier, especially regarding the “Open Office Myth.” That’s why I leave this chapter to last, on the assumption that most of it, though relevant, is not “actionable” by the typical reader of this hypertext.
For the few upper managers who can do something about these factors, I cover the reasons you can serve your customers better by putting employees first (yes, even over customers) and actively using company values. Finally, I draw attention to a topic that does not get as much discussion in companies as it deserves for both ethical and legal reasons, workplace bullies, in part because of their surprising social skills.